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Tel:
+44(0)1995 672464
Email:
sales@supplementsolutions.co.uk
Mon - Thurs: 8.00 - 18.00 | Fri: 8.30 - 17.00 (English Only)

Customer Service

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Customers are at the heart of everything we do, and we work hard to uphold the highest standards of service. All orders are packed with great care to ensure that they reach you in the same perfect condition they were in when they left our warehouse.

Our Aims

  • To offer you 24/7 access to hundreds of supplements, wormers and care products of all shapes and sizes - and all from the comfort of your own home!
  • To deliver quality brand name supplements to your door as quickly as possible.
  • To save you money through affordable pricing and low delivery costs.
  • To offer you high quality purchase support with plenty of information, online and over the phone.
  • To keep you happy!

How to place an order

Place your order on our secure website, or call us to place your order with a friendly member of our team. We pride ourselves on our efficient and informative service, and aim to dispatch orders as quickly as possible. Please see our Delivery page for more information.

The Team

How to Order:

  • On our website: www.supplementsolutions.co.uk
  • Call us: +44(0)8707 558858 - Speak to one of our knowledgeable friendly team.
  • Collection: Orders can be collected from our premises in Great Eccleston (click the ‘Find Us" tab on our homepage for more details). Our office opening hours are Monday – Thursday, 8am – 6pm, Friday, 8.30am – 5pm. Orders can be collected out of hours by prior arrangement. Please phone to check stock availability.

Requests

Can’t find what you’re looking for? Please contact us and we will do our very best to source it for you.

Payment & Security

Payment on our website is 100% secure through PaymentSense. We also offer a number of other payment methods to suit our customers, all of which are 100% secure. Customers can pay via:

  • PaymentSense (all major credit and debit cards accepted, except America Express).
  • Paypal.
  • Cheque.
  • Postal Order.
  • Cash on collection.

Any card details given over the phone are destroyed once payment has been processed. We do not keep card details on file.

If you experience difficulty with payment, or your card is declined (due to any number of reasons), your order status may show as ‘Pending’ or ‘On Hold’. In this instance please do contact us and a member of the team will do their best to help you.

Please note that by using a card to make payment, you are confirming that the card either belongs to you or that you have permission to use it.

Please note that orders will not be dispatched until funds have cleared, so please allow extra time for orders placed via bank transfer, cheque and postal order.

Prices & Availability

All prices are shown in sterling (£) and inclusive of VAT where applicable. We keep our prices as competitive as possible, with many products priced below RRP (Recommended Retail Price). However, prices across the industry are constantly reviewed, and we reserve the right to increase our own prices to reflect any changes.

In the unlikely event that the price of an item has been incorrectly advertised on the website, we will contact you to ask if you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.

VAT

Where VAT is applicable, it is shown in the prices you see on our website – there are no hidden extras.

VAT is charged at 20% and applies to:

  • All topical products (i.e. externally applied products such as hoof treatments, sprays, and first aid items).
  • All human, cat, dog, smallholder and pigeon supplements.
  • Postal charges (except for countries outside the EU and tax exempt countries).
  • All clothing, rugs and stable equipment.

 

VAT does not apply to:

  • Most equine supplements (there are a few exceptions).

You are only eligible for VAT exemption if:

  • You are an bonafide EU company (outside of the UK) with a valid VAT registration number and proof that the company exists. Please contact us to provide these before placing your order.
  • You are a resident of the Channel Islands, or Monaco and you have selected the appropriate country (‘Jersey’ or ‘Guernsey’ or '
    Monaco') at the time of placing your order. Any Channel Islands orders placed under ‘United Kingdom’ will not benefit from VAT exclusion.
Store Locations

Customers are welcome to collect orders, view products in our showroom or arrange a consultation. Whilst we do hold most items in stock, we advise you to telephone before you set off to check that the items your require are in stock. If you would like to arrange an appointment please contact us so we can schedule a time.

Office

Supplement Solutions Ltd
The Weind
Great Eccleston
Lancashire
PR3 0ZU
Tel: 01995 672464

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