Customer Service
Supplement Solutions is customer focused and dedicated to providing a high level of service. All orders are dealt with quickly and efficiently, and are carefully packaged to ensure they reach customers in the same perfect condition they left our warehouse.
Our Aim
- To make buying supplements easy and hassle free.
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To deliver quality brand name supplements to your door as quickly as we possibly can.
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To save you money through our affordable pricing and delivery charges.
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To offer high quality purchase support with plenty of product information and help over the telephone.
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To offer extensive ranges of supplements and sizes often not available in the shops.
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To keep customers happy!
Ordering
Place your order on our secure website or telephone us to place your order over the phone. We will try our best to dispatch all orders received before 1pm the same day (except weekends, bank holidays) for delivery within 48hours. On rare occasions orders may be held up, however we will always keep you informed and will e-mail you as soon as your order is dispatched.How to Order:
- On our website: www.supplementsolutions.co.uk
- Telephone: +44(0)8707 558858
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Collection: Orders can be collected from our premises in Great Eccleston. Please telephone to check stock availability.
Our opening hours are Monday – Friday 8.30am – 5pm. Orders can be collected out of hours by prior arrangement.
Security & Payment
Payment on our website is 100% secure. All payments by credit or debit card are processed through PayPoint a secure UK online e-payment provider.
We accept payment using the following cards:
Visa Debit
Visa Electron
Visa Delta
Visa credit card
Mastercard.
Sorry we do not accept American Express.
We do not keep any credit card details on file.
We also accept payment by PayPal, Bank Transfer, Cheque, Postal Order and Cash on Collection
Requests
If there are any additional supplements that you cannot find on our website, please contact us and we will do our best to source them for you.
Prices & Availability
We do our best to constantly monitor prices and keep up to date with price increases, however due to circumstances beyond our control, prices may be subject to change. Acceptance of your order and prices will be confirmed on receipt of your order. We will contact you as soon as we can if there are any problems.
Out of stock orders
Very rarely an item may be out of stock. If this is the case we will telephone or e-mail to let you know the estimated delivery time (you reserve the right to cancel the order at this point). All products displayed on our website are subject to availability, however, if for any reason we can not fulfill your order we will offer an alternative product or a full refund.
VAT
Where VAT is charged it is shown inclusive in the prices you see on our website. There are no hidden extras. VAT is charged as follows:- VAT is zero rated on all horse supplements (no VAT added).
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VAT is charged at 20.0% on all topical products (externally applied products eg. hoof treatments, sprays, first aid).
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VAT is charged at 20.0% on all human, cat, dog, and pigeon supplements.
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