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Tel:
+44(0)1995 672464
Email:
sales@supplementsolutions.co.uk
Mon - Thurs: 8.00 - 18.00 | Fri: 8.30 - 17.00 (English Only)

Terms & Conditions of Use and Terms of Trade

PLEASE NOTE: PRICES AND PROMOTIONS MAY BE DIFFERENT IN STORE

Your access to and use of www.supplementsolutions.co.uk (the "web site") is subject exclusively and strictly to these Terms & Conditions of Use:

www.supplementsolutions.co.uk rights

www.supplementsolutions.co.uk ("we/us") reserve the right to via web order or phone orders:

  • Change or remove (temporarily or permanently) the web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal: and/or
  • Change these Terms & Conditions of Use at any time, and your continued use of the Web site following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using the Web site.
  • * We reserve the right to hold any order due to checks made on personal details. www.supplementsolutions.co.uk "Your supplements at the very best price in the dispatched within 24 hours or free" does not apply whilst holding an order due to security checks or errors in stock.
  • We will try to price match all enquiries. Unfortunately on some occasions we will not be able to do so if the price given is below our own buy price.

Third Party Links

We may provide links to other web sites or resources from time to time. Any such link to other web sites or resources is not an endorsement of such web site or resources and you acknowledge and agree that we are not responsible for the availability of and content on such web sites or resources.

Intellectual Property

  • You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material on the Web site, the Web site design, structure and graphics and all software and source codes connected with the Web site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
  • You acknowledge and agree that the material contained within the Web site is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from the Web site for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within the Web site is strictly prohibited.

Limitation Of Liability

  • The Web site is provided to you on an "as is" and "as available" basis without any warranty being given in relation to the Web site including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
  • We make no warranty that the Web site will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
  • We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Web site
  • We will not be liable in contract, tort, negligence, for pre-contract or other representations (other than fraudulent or negligent representations) or otherwise out of or in connection with these Terms & Conditions of Use for: ? any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any special or indirect losses whatsoever.
  • Nothing in these Terms & Conditions of Use shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of the Web site.

Severance

Each provision of these Terms & Conditions of Use shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.

Law

These Terms & Conditions of Use shall be governed by the laws of and you agree to submit to the exclusive jurisdiction of the English court.

Our Details

You may contact us by calling the Customer Services team on 01995 672464 (from the UK) between the hours of 8am - 6pm GMT (Monday – Thursday) and 8.30am – 5.00pm GMT (Friday) or by writing to us at Supplement Solutions, The Weind, Great Eccleston, Preston, Lancashire, PR3 0ZU

All orders for goods made by you and accepted by www.supplementsolutions.co.uk ("web site") are subject exclusively and strictly to these Terms & Conditions of Trade:

Ordering

  • All orders made by you through the Websites are subject to acceptance by us. We may choose not to accept your order for any reason.
  • If the goods you have ordered are not available from stock we will contact you by email and you will have the option to: wait until the goods are available from stock; cancel your order in accordance with our Cancellation & Returns Policy.
  • When making an order through the web site the technical steps you need to take to complete the order process are described in the Order Process section.

Description Of Goods & Prices

  • After we receive your order, we will confirm by email the details, description and price for the items you have chosen at Step 5 - Acknowledgement. If these differ from the details, description and/or price shown on the Web site and you wish to cancel your order you may do so in accordance with our Cancellation & Returns Policy.
  • All details, descriptions and prices for the goods appearing on the Web site are correct at the time when the information was inputted. You should check any received goods on arrival to ensure that they are not faulty.
  • Prices that are reduced for sales and promotions are only valid for the specified period.
  • We reserve the right to adjust the price and specification of any item on the Web site at our discretion.

Right to Withdraw Items

  • We reserve the right to withdraw any items from the Web site at any time.
  • We will not be liable to you or anyone else for withdrawing any items from the Web site or refusing to process an order.

Age Of Consent

  • If you wish to order goods which may only be purchased by persons of a certain age you will be asked when placing an order to declare that you are of the appropriate legal age to purchase the items.
  • If we discover that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order.

Payment & VAT

  • The total cost of your order is the price of the goods plus card processing and delivery charges as set out in the Deliveries section, and will be confirmed to you at Step 5 - Acknowledgement. All credit card payments are processed for you by Payment Sense and is then is paid to Supplement Solutions.
  • Payment can be made by most major credit or debit cards in accordance with the Payment Methods section. Payment will be debited from your account upon dispatch of the goods to you.
  • You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.
  • We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment.
  • The price for the goods as set on the Web site includes VAT for EU deliveries. We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination.

Delivery & Liability

  • All orders are dispatched via Royal Mail (First Class, Second Class and Airmail), Parcel Force (24 hour, 48 hour and Euro) and TNT, depending on the weight, value and destination of the products ordered. For delivery charges, please see the Shipping and Delivery page of our website. Alternatively, please use our shipping and tax calculator on the 'My Cart' page of our website for an estimate of the delivery costs that your order will incur. All parcels sent via courier or Royal Mail recorded services will require a signature. Whilst we are happy to print delivery instructions on the parcel, please note that the courier is not obliged to follow them as leaving parcels without a signature is often against company policy. Consequently, we advise for someone to be present at the delivery address where possible. Alternatively, a neighbouring address can be put forward as an alternative delivery address, providing that you have obtained your neighbour's permission for this. If this is the case, please include the alternative house number/address in your delivery instructions.
  • Please ensure that your delivery address and postcode is 100% accurate and that you include either a house number or name (include business name where applicable). Please also include a daytime/delivery contact number that will be displayed on the parcel. We cannot issue a replacement or refund for parcels lost due to an inaccurate address. In this case, you may be liable for an additional carriage charge. If you wish to change your delivery address, you may do so at any time prior to the dispatch of your order. In this case, please contact us.
  • The team work very hard to ensure that estimated delivery times are met where possible. However, once your parcel has left our warehouse it is in the hands of the courier, and for this reason we cannot guarantee the date of delivery. For more information, please see our Shipping & Delivery page.
  • Once delivered, the products ordered will become your property and your responsibility. We will not accept any liability for their loss, damage or destruction after they have been delivered.
  • Please note that by using a card to make payment, you are confirming that the card either belongs to you or that you have permission to use it.

Limitation Of Liability

  • To the fullest extent permissible under law, we disclaim any and all warranties of any kind (whether express or implied) in relation to goods purchased by you through the Web site Your statutory rights as a consumer are not affected.
  • Our liability in contract, tort, negligence, pre-contract or other representations or otherwise arising out of or in connection with these Terms & Conditions of Trade shall be limited in aggregate to all sums paid by you to us.
  • In any event, we shall not be liable to you under, or in connection with these Terms & Conditions of Trade in contract, tort, negligence, pre-contract or other representations (other than fraudulent or negligent representations) or otherwise for any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or for any special or indirect losses whatsoever.
  • Nothing in these Terms & Conditions of Trade shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

Cancellation & Returns

Should you wish to cancel or return any of your goods, you may only do so. The packaging must be as received with the product un-opened and ready for us to re-sell. All Damages, cancellations & Returns must be notified via e-mail the same day (within 24 hours) All cancellations will be charged at a rate of £21.50.

Shipping costs

  • All UK mainland* orders over £75 qualify for free Standard shipping. Any UK mainland* orders under £75 are subject to a small charge of £2.99 for Standard service. We aim to dispatch all items ordered on Standard shipping within 1 to 4 working days via Royal Mail or Parcel Force 48 hour.
  • Other delivery options available include Premier (dispatched within 48 hours, prices from £2.99), Urgent (dispatched same day if ordered before 3pm, prices from £4.25) and Guaranteed next day delivery (dispatched same day if ordered before 3pm, prices from £5.99).
  • For more information on shipping options and prices (including those for orders to Channel Islands, Highlands & Islands of Scotland, Northern Ireland, the Isle of Man and international destinations), please visit our Shipping & Delivery page. Alternatively, you can use our shipping and tax calculator on the 'My Cart' page of our website for an estimate of the delivery costs that your order will incur.

*Excluding the Highlands of Scotland.

Security & Privacy

you should review our Security Policy & Privacy Policy (which, for the avoidance of doubt, do not form part of these Terms & Conditions of Trade).

Changes To These Terms & Conditions Of Trade

We may change these Terms & Conditions of Trade at any time.

Severance

Each provision of these Terms & Conditions of Trade shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.

Law

These Terms & Conditions of Trade shall be governed by the laws of and you agree to submit to the exclusive jurisdiction of the High Court of England & Wales.

E-Mail Security

Security Warning and Viruses: Please note that the e-mail has been created in the knowledge that Internet e-mail is not a 100% secure communications medium. You acknowledge that you understand and take account of this lack of security when e-mailing us. Although we have taken steps to ensure that this e-mail and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are actually virus free and we accept no liability for such viruses.

Our Details

You may via email, by calling the Customer Services team on 01995 672464 (from the UK) between the hours of 8am - 6pm GMT (Monday – Thursday) and 8.30am – 5.00pm GMT (Friday) or by writing to us at Supplement Solutions, The Weind, Great Eccleston, Preston, Lancashire, PR3 0ZU

Store Locations

Customers are welcome to collect orders, view products in our showroom or arrange a consultation. Whilst we do hold most items in stock, we advise you to telephone before you set off to check that the items your require are in stock. If you would like to arrange an appointment please contact us so we can schedule a time.

Office

Supplement Solutions Ltd
The Weind
Great Eccleston
Lancashire
PR3 0ZU
Tel: 01995 672464

Directions & More Information