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Tel:
+44(0)1995 672464
Email:
sales@supplementsolutions.co.uk
Mon - Thurs: 8.00 - 18.00 | Fri: 8.30 - 17.00 (English Only)

Loyalty Scheme

Collecting points couldn't be simpler - just shop online and watch them add up! 

What is Eddie's Loyalty Scheme?

Our way of rewarding you, our loyal customers, for ordering with us! Your points add up and you can redeem them against Supplement Solutions merchandise for you or your horse.

How does Eddie's Loyalty Scheme work?

  • The number of points each product is worth is displayed on the product and the total points awarded per order is displayed at checkout
  • Place your order, either online or over the phone, and the points will be added to your account

How many points do I receive?

  • Each £1 spent on the Supplement Solutions website (excluding P&P charges) gains 1 point
  • Points are excluded from POM, NFA, sale and certain other products

What goodies can I get?

  • 300 points = Knitted turn-up beanie, bucket cover or teamwear cap
  • 500 points = Fly veil
  • 800 points = Half zip sweatshirt
  • 1000 points = Dressage or GP saddlecloth
  • 1500 points = Women's quilted esher gilet
  • 1800 points = Women's quilted sandown jacket
  • 2000 points = Men's or women's hydraplus jacket

How do I redeem my points?

  • Save up your points until you have enough to claim the item you want
  • Spend your points! Add the merchandise to your cart and validate your points on checkout. You can add the item to your next order, or order merchandise on its own - but you will need to pay P&P charges
  • Wear or use your merchandise! We'd love to see pictures of you and your horses
  • You can redeem as many or as few points as you like and any remaining points will stay in your account

Spend Points

How do I keep track of my points?

  • Log into your account and view your Account Dashboard to check your balance
  • Points appear in your account once your order has been dispatched, ready for you to use when you place your next order

Terms & Conditions:

  • To be part of the loyalty scheme you must have a valid email address
  • Loyalty points are awarded to both new and existing customers
  • Points have no expiry date
  • Points are associated to one email address, if you need to change your email address you can do this in 'My Account' or by getting in touch
  • Points are excluded from POM, NFA, sale and certain other products (including special prices on bulk orders)
  • If using a discount code or voucher, points will be adjusted accordingly
  • The loyalty scheme was launched on 20th May 2016 and points cannot be back dated from orders prior to this date
  • If checking out as a guest, or using PayPal express to checkout, your points will not be saved as you will not have an associated account
  • If paying by BACS, cheque, cash or PayPal request your points will remain as 'waiting for validation' until your order is paid for
  • If for any reason you return a product or receive a refund the corresponding points will be deducted from your account automatically
  • Points gained cannot be redeemed on the same order that they were gained on
  • Supplement Solutions has the right to withdraw or change the entire loyalty scheme at any given point in time.
Store Locations

Customers are welcome to collect orders, view products in our showroom or arrange a consultation. Whilst we do hold most items in stock, we advise you to telephone before you set off to check that the items your require are in stock. If you would like to arrange an appointment please contact us so we can schedule a time.

Office

Supplement Solutions Ltd
The Weind
Great Eccleston
Lancashire
PR3 0ZU
Tel: 01995 672464

Directions & More Information